Every sector and industry has problems and we love that. We'll work with your business, no matter how big or small, to get to the right outcome for you and your customers.
Our clients include one the world's largest banks, a UK national newspaper and a mobile MRI van in local Manchester. Start making better decisions, faster.
Let us solve your problem, tackle your challenges and help to deliver sustainable results with our expert consultants.
Maximise revenue potential
Use data to better manage the customer experience.
Bring in the best employees you didn't know you had
Let a group of customer focused experts solve your problems for you.
With minimal effort, quickly
Increase revenues, decrease costs, increase profit.
Say "Hello" to Playbook, the market's latest next best action platform with integrated behavioural design to ensure that you're consistently driving customer value.
Do you know how much your customers are worth?
Understand the lifetime value of each of your customers and how likely they are to buy primary and secondary products
Wasting expensive contacts by speaking to the wrong people?
Increase revenues by selling your products to people who will actually buy them.
Be a budget hero and improve the customer experience
Decrease costs by eliminating unnecessary spend in marketing budgets and cost to serve.
Read our latest NBA case study here
The latest and only behaviourally-informed designed Speech Analytics platform on the market.
Easy and quick to use
Fonetik's machine learning and predictive models transcribe the data and analyse it, so you don't have to.
Easy to understand
Use the advanced dashboards to target problem areas and quickly resolve them.
Faster and more affordable than other platforms
Designed to be easy-to-use and easy-to-action.
Introducing Coach, every employee's ticket to top-tier performance.
Make great peformance easy
Designed to be easy-to-use and easy-to-action, increase the efficiency of coaches and agents with automated machine learning nudges.
Enable strategic coaching, not tactical coaching
Improve speed to competency with personalised coaching plans created automatically by machine learning.
Ensure consistency across the team, all the time, every time
Decrease variability with behaviourally designed nudges that help agents help themselves.