Our Solutions

Meet our Software-as-a-Solution products. Every sector and industry has problems and we love that. We'll work with your business, no matter how big or small, to get to the right outcome for you and your customers. 

Our clients include one the world's largest banks, a UK national newspaper and a mobile MRI van in local Manchester. Start making better decisions, faster.

Our Solutions
Customer Value Strategy

Create and protect
customer value.
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Let us solve your problem, tackle your challenges and help to deliver sustainable results with our expert consultants. 

Maximise revenue potential 

Use data to better manage the customer experience. 

Bring in the best employees you didn't know you had 

Let a group of customer focused experts solve your problems for you. 

With minimal effort, quickly 

Increase revenues, decrease costs, increase profit. 

Ready to get started?

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Customer Engagement
Next Best Action Solutions

Match the best customers
with right actions,
every time.
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Say "Hello" to Playbook, the market's latest next best action platform with integrated behavioural design to ensure that you're consistently driving customer value. 

Do you know how much your customers are worth? 

Understand the lifetime value of each of your customers and how likely they are to buy primary and secondary products 

Wasting expensive contacts by speaking to the wrong people? 

Increase revenues by selling your products to people who will actually buy them. 

Be a budget hero and improve the customer experience 

Decrease costs by eliminating unnecessary spend in marketing budgets and cost to serve. 

Read our latest NBA case study here

Ready to get started?

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Customer Service
Fonetik - Speech Analytics

Understand what each
customer says and feels,
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The latest and only behaviourally-informed designed Speech Analytics platform on the market. 

Easy and quick to use 

Fonetik's machine learning and predictive models transcribe the data and analyse it, so you don't have to. 

Easy to understand 

Use the advanced dashboards to target problem areas and quickly resolve them. 

Faster and more affordable than other platforms 

Designed to be easy-to-use and easy-to-action. 

Ready to get started?

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People Analytics

Make every agent a star performer.
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Introducing Coach, every employee's ticket to top-tier performance. 

Make great peformance easy 

Designed to be easy-to-use and easy-to-action, increase the efficiency of coaches and agents with automated machine learning nudges. 

Enable strategic coaching, not tactical coaching 

Improve speed to competency with personalised coaching plans created automatically by machine learning. 

Ensure consistency across the team, all the time, every time

Decrease variability with behaviourally designed nudges that help agents help themselves. 

Read our latest Coach case study here 

Ready to get started?

Get in touch to find out more

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