Coach
People Analytics

Focus on your people,
not paperwork.

A coaching platform that focuses on the metrics that matter to you.

Spend less time analysing data and more time coaching your people​:

• Measure performance over time to drive investment in your team​.

• Identify points of failure and coach the coach.​

• Manage your teams proactively instead of reactively​.

Targeted Outcome Driven Coaching

In today’s hyper competitive world, both business leaders and consumers agree that customer experience (CX) has become a leading differentiator for brands. Contact centre agents play a key role in delivering an effective CX strategy and yet most organisations are missing the massive opportunity to generate more value from their people.

TMAC blends data science with behavioural design to deliver the next best coaching action to each advisor and team in a system designed with the end user in mind.

Coach - People Analytics - Targeted Outcome Driven Coaching
Driving Adoption

"How do we get the most out of our people?"


One of the biggest challenges with any new solution is adoption. We use behavioural and human centred design techniques to ensure the system looks and functions in a way that makes people want to engage, and want to coach.

Coach - People Analytics - Driving Adoption
Aligned to Outcomes

We make sure that each coaching conversation takes you one step closer to your business goals by identifying the teams and individuals who can benefit from coaching the most. Every deployment is uniquely tailored to each client.

Coach - People Analytics - Aligned to Outcomes
Focused on Results

Traditional platforms focus on whether a coaching session took place. We focus on results, measuring who was coached, what on, and track their performance post coaching to ensure their performance has improved as a result.


Coach - People Analytics - Focused on Results

Interested?

Ask how we can help you, request a demo of our products, or anything else. 

Let's chat. 


Or you can contact us directly

0333 4444 999

[email protected]