The latest next best action platform for contact centre agents.
Focus your effort on the touchpoints your customer cares about:
• Improve brand love and customer loyalty.
• Reduce reliance on promotional and incentive-based selling.
• Improve conversion, reduce spending.
How do you get the most value out of customer interaction?
Every interaction with a customer is an opportunity to create value, value for the customer and your bottom line. Every interaction also presents a risk: that wasted time, wasted effort or poor agent execution combine to create a reduced customer experience that doesn’t deliver results.
We use data-driven decisioning to ensure every customer is offered the right product, offer or service at the right time, to maximise value, and we use behavioural science to guide the agent through the conversation.
No code: reduce the need for specialist resources.
Traditional systems are code heavy, requiring specialist resources to get the the most from their platforms. Our admin panel has been designed with business users in mind, from the segmentation builder to the prioritisation rules - all enabled through a point and click, no code interface.
Playbook lets you focus on what's important.
Conversation design can be complex and when executed badly, creates a poor experience for both the agent and the customer. We’ve made the process simple through a drag and drop editor. We let you focus on the important stuff like the scripting and we handle the boring bits in the background.
The next best action for everyone, fast.
Ensuring every customer and agent is offered the right product / offer at the right time to maximise value, and at the same time reduce the variance in your operation. Our goal is to accelerate your speed to value. We deploy fast – live in weeks not months and for 20% of the cost of our competitors.