An easy-to-understand speech and voice analytics platform.
Answer fundamental business questions with your real customer data:
• Know what’s driving demand, and why.
• Improve compliance and reduce the risk of costly penalties.
• The platform does the heavy lifting, so you don’t require teams of analysts.
Every interaction with a customer, every call, webchat, social post or survey is an opportunity to gain a deeper understanding of how your customers are feeling, the things creating delight and the issues causing frustration.
Whilst post-call surveys offer a glimpse into a customer’s experience and dispositioning tools inform the reason for their contact, neither provide enough insight to truly transform the experience.
But with TMAC's affordable speech and text analytics, implemented fast, your business will do just that.
speech deployments have been time
consuming, labour intensive and needlessly expensive, with organisations seeing no value
months into their speech program. Our goal is always to accelerate your speed to value. We deploy fast - live in 4 weeks and for ~20% of the cost of our competitors.
Traditional speech tools are complex, designed by analysts for analysts, requiring a technical skillset to
get the most from their platforms.
Our platform puts the power
into anyone’s hands
through an intuitive
point and click interface designed by behavioural designers with the complexity hidden in the
One of the biggest frustrations with technology platforms comes from the restrictions companies place on you being able to access the underlying data. We believe that any data created from your customer conversations is yours and yours alone. We make it incredibly easy for you to access, and to export.